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Atellica® Solution Resolving Common Errors SIEMENS Healthineers QC: Not Running Job Aid Troubleshooting > Operator Event Log 1 SH1-SCI1 LabManage Filters Tx Clear < Filters: Time: 24 Hours X Module: All X Search Filtered Data O only Show Found Resu ... Issue: QC: Not Running Severity Module (SN) Code Event Date 24 Hours ATELLICA-SH 05 002 02 12 Closed a drawer too quickly. Cannot obtain an image of drawer contents. 12/13/2020 4:09 PM Module ATELLICA-SH 05 002 02 16 Cannot obtain an image of drawer contents. 12/13/2020 4:09 PM Description: System QC is not running. Error ATELLICA-CH 05 004 02 03 Reagent Missing 12/13/2020 3:58 PM Warning ATELLICA-IM 05 002 01 17 Calibration Error 12/13/2020 3:58 PM ? Information ATELLICA-IM 05 002 01 07 Module offline 12/13/2020 3:19 PM Online Help References: Troubleshooting System Issues/ About QC Definitions Show Events ATELLICA-SH 05 002 01 07 The SH has a software error. Sample processing will continue. 12/13/2020 3:16 PM / Moving Test Results to the Historical Database Troubleshooting Steps: 1. Navigate to the Operator Event Log data to determine if QC is not processing Additional Details due to a system issue Operating ModelnProcess, CategorySample Test Status, Code05 002 02 02, Tube characteristics cannot be determined. Location: drawer Drawer2, zone location Back, rack location BackOrSingle, rack barcode: 001629, row 1, column 5. ube characteristics unsuccessfully read. DrawerSlotLocation: Drawer: Drawer2, Zone: Back, Tray:BackOrsingle, TrayBarcode: 001629, Row: 1, Column: 5 Count 14 PEPconnect: Reference “Atellica® Solution How to Troubleshoot Errors Using the Advanced Filters Export System Details Operator Event Log Video” for additional instruction 152 2. Review the Needs tiles on the Home Screen; address as appropriate 2 Calibration Due A. Review assay kits that are lot-locked to ensure paired materials are being used; as appropriate 12 Le 3. Check QC Definitions for accuracy A. Navigate to QC Definitions QC Needs B. Use filters to find area of focus 10 0 C. Review results for conflicts 1 *Procedure continues on the next slide Template Effective Date: 10 Aug 2021| HILS 2223 Effective Date 08 June 2023| HOOD05162003355898 Unrestricted © Siemens Healthineers, 2023 Atellica® Solution Resolving Common Errors SIEMENS Healthineers QC: Not Running Job Aid Qc > QC Scheduler SH1-SCH1 LabManager By Day and Time By Test Count By Control Troubleshooting Steps: 4B Add Schedule Next Scheduled QC: 8:00 AM Show Maintenance Schedule Show Calibration Schedule 4. Check QC Schedule Sunday Tuesday Thursday Friday Saturday 8:00 AM 8:00 AM 8:00 AM 8:00 AM View/Edit A. Navigate to QC Scheduler QC QC QC QC QC CH-01: CH-01 Daily QC CH-01: CH-01 Daily QC CH-01: CH-01 Daily QC CH-01: CH-01 Daily QC CH-01: CH-01 Daily QC Delete 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM Postpone Maintenance Maintenance Maintenance Maintenance Maintenance B. Select checkboxes to Show Maintenance Schedule and Show Calibration System, CH-01, CH-02, VMM, System, CH-01, CH-02, VMM, System, CH-01, CH-02, VMM, System, CH-01, CH-02, VMM, System, CH-01, CH-02, VMM, Disable 3C SH-01, SH-02 SH-01, SH-02 SH-01, 5H-02 SH-01, 5H-02 SH-01, SH-02 2:00 PM 2:00 PM 2:00 PM 2:00 PM 2:00 PM Schedule Calibration Calibration Calibration Calibration Calibration 4:00 PM 3:00 AM 3:00 PM 3:00 PM 4:00 PM Maintenance QC QC QC Maintenance M-01, CI-01 CH-02: CHEMQUAL, CH-01: CHEMCAL, IM-01: CHEMQUAL, IM-01, CI-01 C. Review displayed schedule to confirm there are no conflicts ENZQUAL MULTIQUAL, LYQUICHEK, MULTIQUAL, LYQUICHEK, DRUGQUAL DRUGQUAL 4:00 PM Maintenance 4:00 PM 4:00 PM IM-01, CI-01 Maintenance Maintenance 5. Delete pending calibrator and QC orders and reorder QC IM-01, CI-01 IM-01, CI-01 6. For QC stored in the Cal/QC storage area: Copy Day A. Remove from the Cal/QC storage area and place in input drawer of Sample Related QC Definitions QC Statistics QC Panels Maintenance Configuration Calibration Setup Handler Results > Worklist 8 SH1-SCI1 LabManager NOTE: It is not recommended to print a new barcode if material is stored onboard due Search Tx Clear< 6B Filters: Order Time : 24 Hours X Sort By Order Time to OBS intervals. Q Search Worklist 8A SID Sample Type Order Time Name Sample Status Analyzer 0310 Patient 5/3//2023 12:58:12 PM Patient1 Completed CH-01 Edit / View View By 0311 Patient 5/3//2023 12:58:12 PM Patientz Complete CH-01 7. For QC not stored onboard: Add Test to Order 0312 Patient 5/3//2023 12:58:12 PM Patients Completed CH-01 Tests 8B Samples Patient 5/3//2023 12:58:12 PM Move to Historical 0313 Patient4 Completed CH-01 0314 Patient 5/3//2023 12:58:12 PM Patient5 Completed CH-01 Repeat A. Reprint QC barcodes Filters 0315 Patient 5/3//2023 12:58:12 PM Patient6 Completed CH-01 Accept Basic Advanced 0316 Patient 5/3//2023 12:58:12 PM Patient7 Completed CH-01 Transmit 8. If QC is still not running: 0317 Patient 5/31/2023 12:58:12 PM Patient8 Completed CH-01 Patient9 CH-01 Cancel Order Time 0318 Patient 5/3//2023 12:58:12 PM Completed 24 Hours 0319 Patient 5/3//2023 12:58:12 PM Patient10 Completed CH-01 Delete Sample Type A. From the Worklist screen, select all QC results All 006 Patient 5/31/2023 12:58:12 PM Test1 V Completed CH-01 Print Barcode 007 Patient 5/3//2023 12:58:12 PM Test2 Complete CH-01, IM-01 008 Test3 Completed CH-01, IM-01 B. Select Move to Historical Priority Patien 5/3//2023 12:58:12 PM NOTE: After the system moves an order to the Historical Database, the operator can C. Select OK only view or delete the order. D. Then, reorder QC 2 Effective Date 08 June 2023| HOOD05162003355898 *Procedure continues on the next slide Unrestricted © Siemens Healthineers, 2023 Atellica® Solution Resolving Common Errors SIEMENS Healthineers QC: Not Running Job Aid Troubleshooting Steps: (continued) Atellica" Solution 9. If problem persists, restart the PCC and then reorder QC: Operator ID* LabManager A. On the Access bar, select the Account icon and then select Sign out Password* B. At the logon screen, do not sign out but instead select Restart Passwo 9B Forgot Password ? C. Select Restart the PCC Workstation Only, then select Restart Restart Shutdown Login D. When the logon screen appears; sign on E. Reorder QC Restart ? x 10. If problem persists, Shut Down and Restart the entire line of your system To prevent loss of data, ensure sample processing and mainenance activities are complete befor attempting a restart. PEPconnect: Reference “Atellica® Solution Full System Shut Down and Start Up 9C O Restart the PCC Workstation Only Online Training” for additional instruction O Restart the PCC Workstation and All Modules 11. If problem persists, contact the local technical support provider for assistance Restart Cance 3 Effective Date 08 June 2023| HOOD05162003355898 Unrestricted © Siemens Healthineers, 2023 SIEMENS Healthineers Please note this learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Please note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. © Siemens Healthcare GmbH 2023 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 siemens-healthineers.com Footnote/Source/Disclaimer 4 Effective Date 08 June 2023| HOOD05162003355898 Unrestricted © Siemens Healthineers, 2023